Frequently asked questions
Can someone scan my bag and find out where I live?
No. The QR points wherever you tell it to point. We don't share your address with anyone who scans.
What if I lose the setup email?
Email us. We'll send you a new magic link.
How long does my profile page last?
Two years from your purchase. We'll remind you before it expires, and you can extend for $9 (€9 / £9).
Can I buy one as a gift?
Yes, two ways:
- Surprise them: at checkout, tick ‘This is a gift’ and enter their email. The bag prints and ships, but they hear nothing from us until you say so. Your confirmation email has a ‘Send setup link’ button — click it the day they open the bag, or whenever. They’ll set up the profile themselves.
- Set it up for them: leave the gift toggle off. The setup link comes to you — fill in the photo, bio and prompts, then hand the bag over. They can edit anything later.
Can I return it?
Each bag is made to order, so general returns aren't a thing. If yours arrives damaged or misprinted, email us a photo. We'll refund or reship, your call.